[COMPANY LEGAL NAME] ("OSIRIS") is committed to protecting your personal data. This privacy policy is produced in accordance with applicable European General Data Protection Regulation (EU 2016/679) ("GDPR") and other applicable data protection laws. It will inform you how we look after your personal data collected from you when you visit our website or platforms ("Platforms"), such as (but not limited to) mobile applications, email, text messages, chat channels and social media accounts, or that you provide to us directly. It will also tell you about your privacy rights and how the law protects you. By visiting our website, or other platforms you are accepting and consenting to the practices described in this policy.
OSIRIS may at any time modify this Privacy Policy. We will notify you of any changes either by emailing you and/or by posting a notice on the website. By continuing to use the website after changes are made and notified to you, you agree to be bound by such changes.
About Us
OSIRIS is a trading name of [COMPANY LEGAL NAME], registered at [COMPANY ADDRESS], a registered company in [COMPANY JURISDICTION]. Registration number: [COMPANY REG NUMBER].
Contact Us
OSIRIS is committed to providing a high standard of service to all its customers. If you would like to leave any feedback on our site or would like to report a problem please email support@osiris.pro.
What Are Your Rights?
You have several rights in relation to your personal data. These include accessing your data, correcting any mistakes, having your data erased, restricting the processing of your data, objecting to the processing of your data, data portability, and rights relating to automated decision making and profiling. In most cases there are conditions attached to these rights. Please see the relevant sections below if you want to find out more.
To exercise your rights please contact our Data Protection Officer at support@osiris.pro or, to make a request to access your data, follow the instructions below.
You can withdraw consent at any time for us to process your Personal Data to direct market to you by clicking UNSUBSCRIBE or other opt-out links in any marketing email you receive from us, or by changing the email subscription setting in your account.
I) Accessing your data (Subject Access Requests)
You can ask us to confirm if we are processing your personal data and to give you a copy of that data along with further information about how we may use your personal data.
To make a request to access your data please send us your request in writing detailing any information which may help us identify you, such as the email address used at registration. Please send your request to: [COMPANY ADDRESS] or by email to support@osiris.pro.
You do not have to pay a fee for a copy of your information unless your request is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in the circumstances. We aim to respond to you within 30 days of receiving your request.
II) Correcting your data
You can ask us to correct any data which is inaccurate or incomplete. You can also update most details directly from your account profile.
III) Erasing your data
This right is sometimes referred to as "the right to be forgotten". This is not an absolute right but you have the right to have your data erased, free of charge, in certain circumstances. There are some exceptions to this right which we will explain if applicable (for example, where we are legally required to retain payment records).
IV) Objecting to the processing of your data
Objecting to the processing of your data is free of charge. It is not an absolute right but you can object to our processing of your data where it is:
- based on the legitimate interests ground; or
- for the purposes of scientific/historical research and statistics.
You can require us to stop using your data for direct marketing purposes. We will process your request as soon as it is received but it may take up to 14 days for this to be effective.
V) Restricting the processing of your data
You can ask us to restrict the processing of your personal data. If processing is restricted, we can store the data and retain enough information to make sure the restriction is respected, but we cannot further process your data.
VI) Data Portability
Request the transfer of your Personal data to another party.
Contact and Complaints
If you have any questions about this policy or about how we use your personal data please contact our Data Protection Officer at support@osiris.pro.
Who Is the Controller of Your Data?
When you use our website or subscribe to one of our services or contact us for any other reason, [COMPANY LEGAL NAME] is the controller of your personal data.
The products and services advertised may be provided by third parties. These partners will be the controllers of any information about you that they process in connection with the products and services they provide, and you should read the privacy policy which is available on each of their websites to find out how they will use your data.
The Types of Personal Data We Collect
When you use or visit our Platforms, we collect information from you. Some of it may be Personal Data. This information includes:
| Category | Examples | When collected |
|---|---|---|
| Account | Name, email, password (hashed with PBKDF2, 600,000 iterations) | Registration |
| Billing | Name, country, transaction IDs | Checkout |
| Payment | Processed entirely by Stripe / PayPal / NOWPayments. We never see your card or wallet details. | Payment |
| Technical | IP address, browser, device, session, login times | Automatic |
| Usage | Pages visited, indicators enabled, timestamps | Automatic |
| Communication | Telegram chat ID (only if linked optionally) | Optional |
Due to the way that our website works we do not collect any information beyond pseudonymous information or that described above.
Where and How We Collect Personal Data
From you — Most of the data that we process will be data that we collect from you directly when you use the website. Most of this is pseudonymous, meaning it is very difficult to know who you are personally.
Passively — We also collect data about you based on your actions, for example we collect data about how and when you use the Website. We collect some of this data by using cookies. A cookie is a small file that is placed on your device, which enables a server to identify that device and allows us to offer the best services possible by allowing us to recognise you as a unique user and provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your computer system. This data is pseudonymous, meaning it is very difficult to know who you are personally. See our Cookie Policy for full details.
From third parties — Payment processors (Stripe, PayPal, NOWPayments) and analytics providers may pass us limited data such as transaction IDs.
Why We Collect This Data
We only collect the relevant data needed to enhance and personalise your experience while using our website, to investigate any complaints you may raise with us, or to send you the services you have told us you want to receive.
Legal Grounds for Processing Your Personal Data
Data protection laws require us to tell you what legal basis we use for processing your personal data. We generally use the following grounds:
- The processing is necessary to perform a contract with you, or to take steps requested by you before entering into this contract;
- The processing is in our or someone else's legitimate interests, and these interests are not overridden by your interests or rights in the protection of your personal data;
- You have given your consent to the processing of your data; or
- The processing is necessary to meet a legal obligation which applies to us.
We shall only use your Personal Data for the purposes outlined below and we shall not keep the Data longer than is necessary to fulfil these purposes.
Detailed information
| Purpose | Type of data / processing activity | Legal ground relied on |
|---|---|---|
| Sending newsletter / marketing | Email address, name | Consent |
| Welcome & transactional emails | Email address, name | Contract |
| Answering customer queries | Name, email address | Consent |
| Sales data & granting access | Email, IP, payment IDs | Contract / Legitimate interest |
| Invoicing | Billing address, name | Legitimate interest / Legal obligation |
| Telegram alerts | Telegram chat ID | Consent |
| Fraud / security monitoring | IP, login times, device | Legitimate interest |
Sharing Personal Data
Partners (third parties or Service Providers): We do not sell your data to third parties. We share data only with operational service providers (Stripe, PayPal, NOWPayments, Telegram, our hosting provider) strictly to deliver the Service.
Sale or Reorganisations: If we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets, and if we or part of our business is acquired by a third party, personal data about our customers will be transferred to that third party.
As required by law: In order to assess and defend any legal claims made against us, we may share your personal data with our legal advisors and claims handlers. We may also share your information with law enforcement and government agencies where this is reasonable for the prevention and detection of crime or if we believe a claim is being made fraudulently.
How Long We Keep Your Personal Data
We'll only keep your personal data as long as we need it and ensure it is securely destroyed when it is no longer required. We will only keep your Personal Data for the purposes outlined in this Policy. If you have withdrawn your consent for us to use your Personal Data and we have no other lawful basis to use such data, we will remove the data as requested. Payment records are retained for at least the period required by tax / accounting law in the company's jurisdiction.
Frequency of Communication and Content via Our Newsletter
If you sign up for our newsletter to receive product updates and trading insights, you are entitled to unsubscribe at any time either via our unsubscribe links in every email or by contacting us directly.
When subscribed to our newsletter you may receive emails containing the following information:
- Product updates and new indicators
- Trading insights and educational content
- New service launches by [COMPANY LEGAL NAME] or its group companies
- Reminders about your subscription status (always sent — transactional)
Cookies and Tracking
We use essential cookies to keep you logged in and remember preferences. We do not use advertising cookies or sell tracking data. See our dedicated Cookie Policy for full details on what cookies we set and how to manage them.
Security
We protect your data with industry-standard measures:
- Passwords hashed with PBKDF2 (600,000 iterations, OWASP 2023 recommendation)
- HTTPS encryption (TLS 1.2+) for all connections
- HSTS, CSP, X-Frame-Options security headers enforced
- Payment data never stored on our servers — handled entirely by certified processors
- Database access restricted to authorized personnel only
- Rate limiting on authentication endpoints (anti-bruteforce)
- Regular security updates and monitoring
However, no internet transmission is 100% secure. Use a strong, unique password and notify us immediately if you suspect your account is compromised.
International Data Transfers
Your data may be processed in countries outside your own (including our infrastructure providers). By using OSIRIS, you consent to such transfers. We ensure all transfers comply with applicable data protection laws (Standard Contractual Clauses or equivalent safeguards).
Children's Privacy
OSIRIS is not intended for users under 18. We do not knowingly collect data from minors. If you believe we have collected such data, contact us at support@osiris.pro and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date at the top. Material changes will be announced via email or a banner on the Service.
Contact
Questions, concerns, or data requests? Contact our Data Protection Officer at support@osiris.pro.